1. Shipping Cost
We offer Free Standard Shipping on all orders to the UK. No extra shipping fees will be charged at checkout.
2. Order Processing & Delivery Time
To estimate when you will receive your order, please consider the following timeframe:Order Processing Time: 1 - 3 business days. (This is the time we need to verify your order, pack the items, and hand them over to the logistics company.)Shipping/Transit Time: 7 - 10 business days. (Items are shipped via international airfreight and handed over to local UK couriers like Royal Mail or Evri for final delivery.)Total Expected Delivery Time: 8 - 13 business days.(Please note: Delivery may be slightly delayed during peak seasons, public holidays, or unforeseen weather conditions.)
3. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number. You can use this number to track your package's journey to your door.
4. Order Cancellation
Before Shipment: If you need to cancel or modify your order, please contact us at service@mail.nppcbk.com within 12 hours of placing the order. If the order has not been processed or shipped, we will cancel it and issue a full refund without any fees.After Shipment: Once the order has been handed over to the shipping carrier, it cannot be canceled. You will need to wait for the item to arrive and then initiate a return based on our Return Policy.
5. Unsuccessful Delivery
If the courier is unable to deliver the package due to an incorrect/incomplete address provided by the customer or if the customer is unreachable, the package may be returned to our warehouse. In such cases, please contact our customer service to arrange a redelivery.
6. Taxes and Duties
All product prices shown on our website are final. Customers in the UK will not be charged any additional customs duties or import taxes upon delivery.Contact Us:For any shipping-related inquiries, please contact our support team at:Email: service@mail.nppcbk.com
