We hope you love what you ordered! But in case you're not 100% satisfied, we've made the return process simple and transparent. We offer a 14-Day Return Policy, which means you have 14 days after receiving your item to request a return.
1. Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (in a resellable condition).
We accept returns or exchanges for the following situations:
The product has manufacturing defects or quality issues.
The product was damaged during transit.
You received an incorrect item.
Personal reasons (e.g., changed your mind), provided the item is in its original, unused condition.
2. Non-Returnable Items
Please note that the following items cannot be returned:
Customized or personalized products.
Items that have been used (e.g., electronic products that have been powered on or set up).
Items with visible wear and tear on the product, accessories, or parts.
Items missing their original packaging or with severely damaged packaging that prevents resale.
3. How to Start a Return
To start a return, please follow these steps:
For Personal Reasons (Customer Remorse): Contact our customer support team at service@mail.nppcbk.com within 14 days of receiving your order. We will respond within 1-3 business days with return instructions. Please note: In this case, the customer is responsible for all return shipping costs.
For Quality Issues / Damaged / Incorrect Items: Contact us at service@mail.nppcbk.com within 14 days with your order number and photo/video proof of the issue. We will respond within 1-3 business days. In this case, we will cover the return shipping costs.
4. Return Process & Refunds
Once your return request is approved, we will provide you with the correct Return Address. (Please do not send your return to the sender's address on your package.)
After you ship the item back, please provide us with the tracking number via email. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 7-15 business days.
Contact Us:
If you have any questions about returns, feel free to contact us at:
Email: service@mail.nppcbk.com
